Shipping + Policies
Our Shipping Policies:
Orders take 2-6 business days to arrive via standard shipping, depending on where it's going. During this time, our processing window can be up to 3 days.
**due to the overflow of volume with our carriers due to COVID-19, standard shipping can take up to 8 business days and unfortunately, it is out of our hands.
If you select one of our expedited shipping options, we will fulfill orders placed before 12n EST the same business day, otherwise they will be fulfilled the next business day.
We do not process orders on Sunday.
Orders placed on Saturday after 12PM EST will be shipped the following Monday.
Currently, we are only shipping within the US.
All orders are subject to change based on availability. You will be notified within 24 hours if the item you ordered is no longer available.
Local orders may be picked up in-store. Simply select the “Pickup” option during checkout.
Your order will be held for 7 days in store while awaiting pickup. If you have not contacted us for an extension before the 7 days are up, the item will be restocked and a credit will be applied to your account.
FREE SHIPPING Code only applies to standard shipping // expedited excluded!
Local Pick Up Policy
Due to the size of our small business, local pick up orders will only be held for 14 days after the order is fulfilled and you have been notified. Please bring your confirmation email when you come to collect your order.
DROP SHIP ORDERS:
This Item is a Drop Ship item and will ship directly from the vendor - processing time may vary - items are subject to be out of stock from vendor or retired styles! We will reach out to you after your order is placed!
Our Return Policies
Merchandise* must be returned within 30 days of receipt for Store Credit .
Shipping and handling will not be refunded.
If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Several types of goods are exempt from being returned. Such as, gift cards, food + drink items, face masks, candles, books with obvious signs of use, any item not in its original condition, OR any item that is damaged or missing parts for reasons not due to our error. (Please know, that here at Neatly Nested, we inspect each item before carefully packaging it to be shipped out.)
Merchandise may only be exchanged for another item or store credit.
Merchandise must be unused and must have all tags attached.
All ‘On Sale’ + Seasonal items are final sale and may not be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@neatlynestedboston.com including pictures and description of damages. Once you have been contacted by Neatly Nested, if applicable, you will be instructed to send your item to:
Neatly Nested
ATTN: RETURNS
373 W Broadway
Boston, MA 02127
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.
Separate Shipments
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out of stock or on backorder. You will be alerted in either instance and a member of our team will be happy to provide an approximate date of shipment